At m99m, your privacy is not merely a legal obligation — it is a genuine commitment. We understand that when you entrust us with your personal information, you are placing serious trust in us. This document transparently explains how m99m collects, uses, stores, and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that shape how m99m handles your personal data
All data transmitted between your device and m99m's servers is protected by SSL 256-bit encryption. No sensitive information travels outside this secure channel.
M99m has never and will never sell, rent, or transfer your personal data to third parties for marketing purposes without your explicit consent.
M99m's privacy policy is designed and updated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing the use of personal data in this country.
Your data is stored on servers with multiple layers of physical and digital security, including strict access controls, 24/7 monitoring, and regular backups.
You have the right to access, correct, and request deletion of your personal data. Contact privacy@m99m.bet and we will process your request within 14 business days.
M99m only collects data that is strictly necessary for platform operations. We do not request irrelevant information and do not retain data longer than necessary.
Welcome to the m99m Privacy Policy. This document transparently explains how the m99m platform collects, uses, stores, discloses, and protects the personal information of users who register for and use our services in Malaysia.
M99m takes data protection responsibilities extremely seriously. We operate in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), and all our data processing practices are designed to meet or exceed the requirements of that legislation.
This Privacy Policy applies to all m99m platform users — including registered players, website visitors who have not yet registered, and any individual who interacts with m99m via email, Live Chat, or other communication channels. By continuing to use the m99m platform after reading this policy, you agree to the terms set out herein.
M99m collects personal data through two primary means — information you provide directly while using the platform, and data collected automatically through our platform's technology.
Data you provide directly:
Automatically collected data:
| Data Categories | Example | Primary Purpose |
|---|---|---|
| Identity | Name, IC, date of birth | KYC & age verification |
| Contact | Email, phone | Communications & notifications |
| Financial | Deposit/withdrawal methods | MYR transaction processing |
| Technical | IP, device, cookies | Security & experience |
| Usage | Game history, logs | Compliance & support |
M99m uses the personal data collected for the following purposes, all of which are directly related to delivering platform services to you as a Malaysian player:
In accordance with Malaysia's PDPA 2010, m99m processes your personal data only on a lawful basis. Depending on the type of data and the purpose of processing, the lawful bases we rely on are:
M99m does not sell or rent your personal data. However, in certain limited situations, m99m may need to share data with trusted third parties, solely for platform operational purposes:
The m99m platform uses cookies and similar tracking technologies to enhance the user experience, maintain account security, and understand how the platform is used. The following are the types of cookies used by m99m:
You can manage cookie settings through your browser preferences. Please note, however, that disabling certain cookies may affect the functionality of the m99m platform.
M99m invests heavily in security infrastructure to protect your personal data from unauthorised access, loss, destruction, or disclosure. The key security measures we maintain are:
While we take all reasonable measures, no security system is entirely foolproof. You also play an important role in keeping your account secure — use a strong password, never share your login credentials, and report any suspicious activity to us immediately.
M99m retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by Malaysian law. Our data retention guidelines are as follows:
Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual.
Under Malaysia's PDPA 2010, you have the following rights regarding the personal data held by m99m. Contact privacy@m99m.bet to exercise any of these rights:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
If your data is inaccurate or out of date, you have the right to request a correction at any time via your account settings or by emailing us.
Under certain circumstances, you may request that your data be deleted. Such requests are subject to our legal retention obligations.
You may withdraw consent for marketing communications at any time by clicking the unsubscribe link in any email or by contacting us.
You have the right to object to the processing of your data for specific purposes, such as direct marketing or processing based on legitimate interests.
If you are dissatisfied with how m99m handles your data, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
M99m does not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe your child has registered an m99m account or provided us with their personal data, please contact us immediately at privacy@m99m.bet. We will take prompt action to verify the user's age and delete the account and associated data if the user is confirmed to be underage.
M99m employs multiple mechanisms to verify user age at and after registration, including identity document checks and behavioural data analysis. This forms part of our commitment to responsible gambling and the protection of vulnerable individuals.
M99m reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new Malaysian legal requirements, or platform improvements. Our amendment procedure is as follows:
We encourage you to review this Privacy Policy page periodically to stay up to date on how m99m protects your privacy.
If you have any questions or concerns, or wish to exercise your rights regarding personal data held by m99m, please contact our Privacy team through the following channels:
We are committed to responding to all privacy-related inquiries within 14 business days from the date of receipt. For more complex cases, we may require up to 30 business days and will keep you informed of progress throughout.
Register your m99m account today and enjoy an online betting experience that is safe, fair, and fully respectful of your privacy. Over 500,000 Malaysian players already trust us.